MateCheck is designed to bridge the crippling gap between employees who need support and don't have access. Employees are provided immediate access to free and confidential support at the touch of a button - no searching for phone numbers, no call waiting and no call centres. MateCheck is also designed to support WHS Duty of Care and Liability. The MateCheck platform captures real time employee mental health and wellbeing information which provides informative insights on where to focus workplace initiatives. Performance research indicates that positive employee engagement is linked to reduced incidents and claims.
The MateCheck platform gains a temperature pulse of the mental health and wellbeing within the workplace in real time. Our platform also screens for potential risk, both for the individual and the organisation. This includes areas such as fatigue, depression and excessive stress. This is achieved by asking employees to rate themselves on a consistent basis in five key areas relating to stress, anxiety, depression, fatigue and overall wellbeing.
These measures were selected as they are some of the most common ‘people’ issues facing and affecting workplaces in Australia and around the world. Beyond Blue report that, at any given point in time, one in five people are experiencing a mental health issue. Therefore. we know that this is likely to be the case in most workplaces that reflect the general population. We also know that approximately 50% of the population experiencing mental health issues do not seek support. This is for a range of reasons, including stigma, accessibility, cost, education and awareness. MateCheck aims to capture these people, better identify them, and create a pathway for them to access much-needed support and treatment.
Our sophisticated algorithm identifies if an employee presents with good, average or poor mental health and wellbeing and provides validating feedback and quality resources including practical coping strategies and immediate access to counselling support. High-risk employees are identified based on their self-assessment responses and whether the employee operates heavy machinery or carries a weapon. If an employee presents as high risk, a mental health professional is immediately notified to make an outbound call to the employee to complete a risk assessment and offer supports.
The MateCheck platform can be accessed on any internet-enabled device, including phone, tablet, laptop and PC. Employees are sent a URL to set up their profile, including login and password details. MateCheck can be used on iPhone, Android, PC and Mac.
Employee responses are tracked over time on a confidential Personal Dashboard, identifying patterns, and offering intuitive insights and resources tailored to their profile. The more employees understand their wellbeing, the more empowered they are to make positive behavioral change and lasting new habits. Increased awareness also reduces mental-health stigma for both the individual and the overall company. Furthermore, management can see this data, aggregated live on a Manager Dashboard. The dashboard indicates the temperature of the workplace (broken down by crew, project, locations etc.). These collective insights provide potentially life-saving solutions for management teams, and help to increase staff engagement and productivity.
The five mental health and wellbeing questions have been developed in alignment with Australian Psychological Society (APS) ethical guidelines. We have also considered key diagnostic indicators from the Diagnostic and Statistical Manual of Mental disorders, Fifth Edition (OSM-5). MateCheck also uses a suite of statistically reliable and valid assessments measures, including the Outcome Rating Scale (ORS), Kessler 6, Depression Anxiety and Stress Scale 21 (OASS-21) and Mindfulness Attention and Awareness Scale (MASS).
The tool has been carefully developed by a team of psychologists and extensively tested prior to release. The tool on the MateCheck platform is not a psychological ‘test’ as such. Instead it is a brief screening, self-rating scale, designed to identify potential risk to individuals and organisations. The tool has been linked to a range of evidence-based and statistically validated assessments to ensure clinical rigour. Over time, the MateCheck team continue to accumulate large quantities of data and use this to further refine norms and ensure validity of the platform and associated measures.
The central feature of depression is depressed mood, along with loss of interest and pleasure. By asking people to rate their mood levels on a regular basis, we are gaining an insight into the likelihood that there may be an increased risk of depression in that person.
There are a number of clinical anxiety disorders. However, a common theme throughout all of the anxiety disorders is a strong tendency to worry and be fearful on a regular basis. By asking people to rate their level of worry, we can identify those users who may meet criteria for an anxiety disorder, but also the sub-clinical proportion of the population for whom worry has become habitual and is detracting from their quality of work, relationships and life.
MateCheck asks the person to rate their own stress levels to better understand the perception of stress. As stress is such a subjective and personal experience, we are interested in the person's self-rating to understand whether they believe stress is at manageable and safe levels or not and, if not, to flag with them the options they have available.
Lack of quality sleep is the primary cause of fatigue. By asking your staff to rate their quality of sleep on a regular basis, MateCheck is able to identify those who are at increased risk of workplace accidents, motor vehicle accidents, as well as a range of mental health issues. Those staff can then be followed up and a more thorough investigation can occur, to identify the level of risk and some strategies to start getting better sleep more consistently.
If overall life satisfaction is high much of the time, it is indicative that the person is more likely to be managing effectively in a range of areas that commonly cause people stress. The most common of these are finances, family and relationship issues and health problems. By tracking life satisfaction, we can determine broad levels of overall wellbeing.
These five measures are, of course, often interconnected and, when life satisfaction is down, it may be more likely that mood and sleep are as well. Likewise, stress and worry. The MateCheck platform has been carefully designed to identify patterns of user responses so that, when there are multiple red flags, that particular employee is highlighted and we can actively manage the case and conduct further assessment. This then mitigates risk, both for the employee and the employer in terms of their duty of care and legal responsibilities for their staff. Once further assessed through a structured clinical assessment, the person can be referred to the appropriate specialist for a tailored intervention.
MateCheck log all possible presenting issues where there may be elements of risk. A MateCheck psychologist is then alerted to make a direct call to the user. Where referral to a third party has been made, MateCheck ensure that the third party acknowledge receipt of the referral and the duty of care for the employee has been transferred to an appropriate professional.
The platform is appropriate for the vast majority of the general population who are in mainstream open employment. This includes people for whom English is not their primary language, as well as employees across the age range from 15 and upwards.
MateCheck is designed for any workplace and is appropriate for a wide range of users, including people with physical disabilities —the hearing impaired, people with psychological and psychiatric disabilities, and those with intellectual disabilities. It is suitable for people across cultural backgrounds, as long as there are basic English reading skills to primary school level. MateCheck endeavour to use plain English to enable inclusion. The MateCheck platform is also appropriate for diverse and minority populations, including people who are LGBTI and people who are from an Aboriginal or Torres Strait lsland background or heritage. People with visual impairment will not be able to use the platform without support.
Users are provided an initial overview of privacy and must acknowledge the terms and conditions in order to register. As an employee of an organisation, there is the assumption that the person is able to work independently and provide informed consent in relation to undertaking engagement with an online support tool.
The platform is designed to provide employees immediate access to support. This is provided across several modes including immediately connecting them to 24/7 support services, as well as a call-back service, SMS listing support service details and a calendar to book directly with a psychologist The platform also provides resources tailored to the employee’s self-reported responses. Furthermore, our sophisticated risk formula alerts a psychologist, whenever self-reported responses meet a risk combination, to make an outbound call to the employee to complete a risk assessment.
All users can access their personal information and data through the platform and are able to generate reports if required. Only the user can see their personal results. The organisation will be able to see aggregated and de-identified results for the purpose of safety planning and improving the health and well-being of the workforce. A MateCheck psychologist will oversee responses and — in response to certain answers — initiate contact with you as appropriate.
Access is carefully considered and managed by the Head Psychologist. Qualifications and professional experience is considered. All Mate-Check staff have signed company confidentiality agreements as part of their employment contract. MateCheck will only release personal questionnaire data if required by law — for instance, in the case of a subpoena. In the unlikely event that this occurs, MateCheck would first contact the employee to review the requested information prior to release.
MateCheck have a range of strict measures in place to preserve personal information and privacy. All information is stored in a separate server that is secure and encrypted using HTTPS security protocols. Backup of data is held on Amazon AWS, using servers based in Australia.
MateCheck will retain test material in electronic format for a minimum of seven years or, in the case of a minor, seven years after they attain the age of 18 years, in order to satisfy ethical and legal requirements.
MateCheck utilise reputable and validated public resources that are reviewed on a regular basis and updated to reflect community standards and expectations. In addition, MateCheck’s clinical psychology team have developed resources and workshop material to support employees and organisations with engagement an education on mental health and wellbeing topics.
MateCheck will work with the client to review reporting and validity of data. This will also encompass the minimum number of users to preserve and maintain user confidentiality.
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Absolutely! The MateCheck platform will compliment and accelerate the value of investment (VOI) of your existing initiatives by measuring and monitoring engagement and outcome measures.
MateCheck have a team of psychologists and would be delighted to be your provider for clinical services as well. This allows us to fully integrate the MateCheck APP with access to support, allowing online bookings and call backs. Alternatively, if you already have an EAP provider that you are satisfied with, MateCheck can establish direct access to their services through the “Get Help” feature.